How to Report a Streetlight Outage Using the Entergy Mississippi App
Streetlights are an essential part of keeping our communities safe and secure, especially at night. Improper lighting can create safety hazards and make any neighborhood feel less welcoming. Thankfully, Entergy Mississippi has made it easy to report streetlight outages directly from your phone using their mobile app. Entergy relies on its customers to report streetlight outages in neighborhoods and communities. Follow these simple steps to report a streetlight that is out using the Entergy Mississippi app. Please note that this is Entergy’s recommended process for reporting a streetlight out but alternative options are also outlined below. To report an emergency, such as a downed power line, smoke or fire, or a gas leak, call 1-800-968-8243.
Before you report a streetlight outage, make sure you have the exact location. It helps Entergy to address the problem faster if they know where to look. Some helpful details to provide include:
Street address or intersection closest to the light
The pole number (if visible on the street light)
A brief description of the location (e.g., “Near the corner of Maple Street and Bailey Avenue”)
If the streetlight is on a main road or a less trafficked area, be as descriptive as possible to make it easier for Entergy to locate the issue.
Step-by-Step Guide to Reporting a Street Light Outage via Mobile App
Step 1: Download the Entergy Mississippi App If you haven't already, the first step is to download the Entergy Mississippi app. It’s available for free on both iOS and Android devices. You can find it by searching for "Entergy" in the App Store or Google Play Store. Once downloaded, open the app to get started.
Step 2: Log In or Create an Account Before you can report an outage, you’ll need to log in. If you already have an Entergy account, simply enter your login credentials. If you don’t have an account, you’ll be prompted to create one. Don’t worry, it’s quick and easy to sign up. You’ll need your Entergy account number to complete the setup. Your account number can be found on your energy bill.
Step 3: Navigate to the “Outage” Section Once you're logged in, look for the "Outage" option in the main menu of the app. This is where you’ll be able to report any service interruptions, including streetlight outages. Tap on this option to proceed.
Step 4: Choose “Report Streetlight Out” Entergy Mississippi provides a specific option for streetlight outages. Select the “report streetlight out” option located between the “view planned outage map” and “my reported outages” options.
Step 5: Provide the Location Details To ensure that the streetlight outage is reported accurately, you’ll need to provide the exact location. You can either:
Use GPS: The app will automatically use your phone’s GPS to determine your location.
Enter an Address Manually: If you're not at the location of the streetlight outage, you can manually enter the address or intersection where the outage occurred.
Step 6: Describe the Issue After pinpointing the location, the app will ask you to describe the issue with the streetlight. You can note whether the light is completely out, flickering, or behaving erratically. The more information you provide, the faster Entergy Mississippi can address the issue.
Step 7: Submit the Report Once all the details are filled out, simply tap "Submit" to send the report to Entergy Mississippi. You should receive a confirmation notification within the app that your streetlight outage report has been successfully submitted.
Step 8: Track the Status The Entergy Mississippi app allows you to track the status of your report. You’ll be notified when the streetlight outage has been resolved or if any updates are available. You can also check back at any time to see if the outage is in the process of being fixed. Barring extenuating circumstances such as storms or bad wiring where additional work is required, the light should be repaired within three business days.
Using the Entergy Mississippi app to report a streetlight outage is a quick, easy, and effective way to help maintain safety in your community. By following these simple steps, you can help ensure that streetlights are functioning properly, keeping your neighborhood bright and secure.
Additional Features of the Entergy Mississippi App
Besides reporting streetlight outages, the Entergy Mississippi app offers several other features:
Pay Your Bill: Pay your utility bill quickly and securely from within the app.
View Usage: Track your energy usage and find ways to save on your energy bill.
Outage Map: Check the status of outages in your area and get estimated restoration times.
Notifications: Receive important alerts and updates about outages and other service-related issues.
Alternative Methods for Reporting a Street Light Outage to Entergy Mississippi
Entergy Mississippi offers several convenient ways to report streetlight outages. You can choose the one that works best for you:
1. Online Reporting Form
Entergy Mississippi has a dedicated webpage for reporting streetlight outages. Follow these steps:
Step 1: Go to the Entergy Mississippi website.
Step 2: Navigate to the “Report an Outage” section.
Step 3: Select the “Streetlight Outage” option.
Step 4: Fill out the required fields, including the location of the streetlight and any additional information you have like the pole number.
Step 5: Submit the form and you’ll receive a confirmation email once your report is received.
2. By Phone
If you prefer to speak to a representative or don’t have internet access, you can report the outage by calling Entergy Mississippi’s customer service number at 1-800-968-8243. Be prepared to provide your street address and any other information that might help pinpoint the location of the outage. Representatives are available Monday to Friday, 7 a.m. to 7 p.m., excluding holidays.
3. Social Media
Entergy Mississippi is also active on social media platforms like X (formerly Twitter) and Facebook. You can report an outage by sending them a direct message or tagging them in a post. However, it’s still best to use the official reporting methods for accuracy and efficiency.
Monitor the Status of the Repair
Once you've submitted your report, Entergy Mississippi will assess the issue and send a crew to make the necessary repairs. While Entergy works to resolve the outage, you can track the status of the repair:
Via the Entergy App: The app provides updates on outages and repairs.
Online Portal: You can check the status of the outage via the Entergy website by logging into your account.
Customer Service: Call Entergy’s customer service number to get more information about the outage status if you don’t have access to the app or the internet.
If the streetlight hasn’t been repaired within a reasonable time frame, don’t hesitate to follow up. You can call Entergy or use their online services to check the progress of your report.
By following these simple steps, you can quickly report a streetlight outage to Entergy Mississippi and contribute to keeping your neighborhood safe and well-lit. If you’ve noticed a street light out, don’t wait—report it today!
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